Slotly.chat

Privacy Policy

Last updated: February 22, 2026

Slotly.chat ("Slotly," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI voice receptionist and booking platform for barbers and salons.

Information We Collect

We collect information necessary to provide and improve our services. This includes:

Phone Numbers

We collect phone numbers from barbers (service providers) and their clients (callers) to facilitate voice-based booking. Barber phone numbers are collected during account registration. Client phone numbers are captured when they call a Slotly booking number.

Booking Data

We collect appointment details including date, time, service type, service provider, and client preferences. This data is essential for scheduling, reminders, and analytics.

Voice Recordings

Calls handled by our AI voice receptionist may be recorded and transcribed for quality assurance, service improvement, and accurate booking processing. Callers are informed at the start of each call that the conversation may be recorded.

Analytics Data

We collect usage analytics including page views, feature interactions, device type, browser information, and session duration to improve our platform and user experience.

Attribution Data

We track the source of bookings, including which social media platform (TikTok, Instagram, etc.) or specific post led a client to call. This attribution data helps barbers understand which content drives bookings. We do not access your social media accounts or content directly.

How We Use Your Information

  • •To provide, operate, and maintain our AI voice receptionist and booking services
  • •To process and manage appointment bookings, confirmations, and reminders
  • •To provide booking attribution analytics so barbers can see which content drives clients
  • •To improve our AI voice assistant's accuracy and conversational quality
  • •To send transactional communications such as booking confirmations, reminders, and service updates
  • •To detect, prevent, and address fraud, abuse, and technical issues
  • •To comply with legal obligations and respond to lawful requests

Data Sharing

We do not sell your personal information. We share data only with the following third-party service providers as necessary to operate our platform:

Twilio

We use Twilio to provide voice call infrastructure and phone number services. Twilio processes phone numbers and call data on our behalf. Twilio's privacy policy applies to data they process.

Azure (Microsoft)

We use Azure OpenAI services to power our AI voice receptionist. Voice data and conversation transcripts are processed through Azure's AI services. Microsoft's data processing terms and privacy commitments apply.

Resend

We use Resend to send transactional emails such as booking confirmations, reminders, and account notifications. Your email address and name may be shared with Resend for email delivery purposes.

We may also share data with law enforcement or regulatory authorities when required by law, or to protect the rights, property, or safety of Slotly, our users, or others.

Voice Call Data

Our AI voice receptionist handles phone calls on behalf of barbers. When a client calls a Slotly booking number:

  • •The caller is informed that they are speaking with an AI assistant and that the call may be recorded
  • •Voice data is transmitted in real time to our AI processing systems to generate responses
  • •Call recordings and transcripts may be stored for quality assurance and dispute resolution
  • •Voice data is not used to train third-party AI models beyond what is necessary for our service
  • •Callers may request deletion of their call recordings by contacting us

Data Security

We implement industry-standard security measures to protect your information, including encryption of data in transit (TLS/SSL) and at rest, secure access controls, regular security audits, and monitoring for unauthorized access. However, no method of electronic transmission or storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

Your Rights

Depending on your jurisdiction, you may have the following rights regarding your personal data:

  • •Access: Request a copy of the personal information we hold about you
  • •Correction: Request that we correct inaccurate or incomplete personal information
  • •Deletion: Request that we delete your personal information, subject to legal obligations
  • •Portability: Request that we provide your data in a portable format
  • •Objection: Object to the processing of your personal information in certain circumstances
  • •Withdrawal of Consent: Withdraw consent where processing is based on consent

To exercise any of these rights, please contact us at the email address provided below. We will respond to your request within 30 days.

Data Retention

We retain your personal information for as long as necessary to provide our services and fulfill the purposes described in this policy. Specific retention periods include:

  • •Account data: Retained for as long as your account is active, and up to 12 months after account closure
  • •Booking records: Retained for up to 24 months for analytics and service purposes
  • •Voice recordings: Retained for up to 90 days unless a longer period is required for dispute resolution
  • •Analytics data: Retained in anonymized or aggregated form indefinitely

We may retain certain information for longer periods as required by law or for legitimate business purposes such as fraud prevention and legal compliance.

Contact Us

If you have any questions about this Privacy Policy, your personal data, or wish to exercise your privacy rights, please contact us:

Email: privacy@slotly.chat

We will endeavor to respond to all privacy-related inquiries within 30 days.